After you upgrade your computer to Windows 10, if your Dell CD / DVD Drivers are not working, you can fix the problem by updating the drivers. It is possible that your CD / DVD driver is not compatible with the newer version of Windows.
Find Dell CD / DVD Device Drivers by Model Name or Number
Can anyone tell me if Windows 8.1 64 bit system recovery media distributed with my HP Envy would be okay TO USE with my Dell XPS 8700 that came with 8.1 preinstalled? System refresh asks me to insert disk. Download a Windows 8.1 ISO from Microsoft, then boot from this ISO file, choose 'upgrade' install. You can download the Dell Windows 10 media and save the image. You just have to know where to find the cached ISO media. Once the USB is created and you close the.
How to Update Device Drivers
There are two ways to update drivers.
Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.
OR
Option 2: Update drivers manually - Find the correct driver for your CD / DVD and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.
Option 1: Update drivers automatically
The Driver Update Utility for Dell devices is intelligent software which automatically recognizes your computer’s operating system and CD / DVD model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.
You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Dell, and complete all necessary driver updates using the premium version.
Tech Tip: The Driver Update Utility for Dell will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.
Download the Driver Update Utility for Dell.
Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.
Option 2: Update drivers manually
To find the latest driver, including Windows 10 drivers, choose from our list of most popular Dell CD / DVD downloads or search our driver archive for the driver that fits your specific CD / DVD model and your PC’s operating system.
If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.
Tech Tip: If you are having trouble finding the right driver update, use the Dell CD / DVD Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.
After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.
How to Install Drivers
After you have found the right driver, follow these simple instructions to install it.
- Power off your device.
- Disconnect the device from your computer.
- Reconnect the device and power it on.
- Double click the driver download to extract it.
- If a language option is given, select your language.
- Follow the directions on the installation program screen.
- Reboot your computer.
There are multiple ways to reinstall Windows 10. The best part is that you can reinstall Windows 10 by keeping your personal data as well. And moreover, you don’t need Windows 10 ISO or recovery image from your PC’s manufacturer to reinstall Windows 10.
If your Dell PC came pre-installed with Windows 10 and you want to reinstall Windows 10 for some reason, you don’t need to download Windows 10 recovery image from Dell.
You can reinstall Windows 10 by resetting your Windows 10 PC. But, resetting your PC will remove all apps including programs added from your PC’s manufacturer Dell.
If you want to reinstall Windows 10 but want to get only Dell customized Windows 10, you will be glad to know that you can now download Windows 10 recovery image ISO right from Dell servers so that you can get Dell customized Windows 10.
Of course, not everyone can download Windows 10 recovery image ISO from Dell. You need to provide the 7 character service tag. For those who have no idea about the service tag, it’s a 7 character code usually located on the back or bottom of your Windows 10 PC.
Important: Note that Dell customized Windows 10 recovery image ISO file size will be more than normal Windows 10 ISO file size. The 64-bit Windows 10 recovery image is about 6.7 GB.
Downloading Windows 10 recovery image from Dell
Step 1: Head over to this Dell support page in your web browser.
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Step 2: Enter your Dell PC’s service tag. As said before, you can find the service tag on the back or bottom of your PC.
Tip: If the service tag sticker is not present or is not readable, you can use the Command Prompt to get it. Enter wmic bios get serialnumber in the elevated Command Prompt to get your service tag.
Step 3: Type in the verification code to confirm that you are not a robot and then click Check availability button.
If Windows 10 or previous version of Windows recovery image is not available for your PC, you will get either Recovery image ISO not available for your service tag or recovery image currently unavailable message.
Step 4: If the entered service tag is right and the recovery image is available for your Dell PC, you will see the following page with your Dell PC’s model number.
Step 5: Click the Download link next to your version of Windows to begin downloading your Dell customized Windows recovery image ISO.
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Once Dell recovery image ISO file is downloaded, you can prepare bootable USB or DVD of it by referring to our how to make bootable Windows 10 USB or how to make bootable Windows 10 DVD guide.
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You then need to boot from the bootable USB or DVD to begin installing or reinstalling Windows.